lepak88 Privacy Policy

1. Scope & Applicability

This Privacy Policy applies to all personal data collected by lepak88 through the lepak88.co website, associated mobile-optimised interfaces, Live Chat systems, WhatsApp communications, email correspondence, and any other channels through which you interact with lepak88. It applies to all registered Members as well as visitors who browse the Platform without registering.

By accessing the lepak88 Platform or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must cease using the lepak88 Platform immediately.

2. Information We Collect

lepak88 collects two categories of information: data you provide directly, and data collected automatically through your use of the Platform.

2.1 Information You Provide Directly:

• Full legal name and date of birth;
• Email address and Malaysian mobile number;
• Residential address (including city, e.g. Kuala Lumpur, Penang, Johor Bahru, Ipoh);
• Government-issued identification documents (MyKad, passport) provided for KYC verification;
• Payment method details including bank account numbers, eWallet identifiers (Touch n Go eWallet, Boost), and FPX bank selection;
• Account credentials (username; passwords are stored in hashed form and never in plain text);
• Communications you send us via Live Chat, WhatsApp, or email, including support requests and complaints.

2.2 Information Collected Automatically:

• IP address, device type, operating system, and browser type;
• Session data including login timestamps, session duration, and pages visited;
• Betting history, game participation records, deposit and withdrawal transaction logs;
• Geolocation data (country and approximate region, derived from IP address);
• Cookie and tracking pixel data as described in Section 7.

3. How We Collect Your Information

lepak88 collects personal data through the following means:

• Account registration: When you create a lepak88 account via our support channels;
• KYC submissions: When you provide identity and address verification documents;
• Payment transactions: When you deposit or withdraw funds via Malaysian payment channels;
• Platform interaction: Automatically as you browse, bet, and play on lepak88;
• Customer support: When you contact us via Live Chat, WhatsApp, or email;
• Promotional participation: When you opt in to promotions, surveys, or bonus programmes.

4. Purposes of Data Processing

lepak88 processes your personal data for the following specific purposes:

5. Legal Basis for Processing

lepak88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., providing the gaming services you have registered for;
• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection;
• Legitimate interests: For fraud prevention, security monitoring, and improving Platform functionality, where these interests are not overridden by your rights;
• Legal obligation: Where processing is required to comply with applicable law, including anti-money laundering (AML) obligations and regulatory requirements.

6. Sharing & Disclosure of Personal Data

lepak88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors and financial institutions: Including banks such as Maybank and CIMB, and eWallet providers such as Touch n Go and Boost, to process your transactions;
• KYC and identity verification providers: Third-party services engaged to verify your identity documents;
• Game software providers: Who may receive pseudonymised session data for the purpose of delivering and troubleshooting game functionality;
• Fraud prevention and security services: Including IP reputation and device fingerprinting providers;
• Customer support platforms: Live Chat and communication infrastructure providers operating under data processing agreements with lepak88;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory mandate;
• Business successors: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity subject to equivalent privacy protections.

All third parties with whom lepak88 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any other purpose.

7. Cookies & Tracking Technologies

lepak88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit lepak88.co.

Types of cookies used by lepak88:

• Strictly necessary cookies: Required for the Platform to function — including session authentication, login state maintenance, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and game history for a personalised experience.
• Analytical cookies: Used to understand how Members interact with the Platform, which pages are most visited, and where errors occur. Data is aggregated and anonymised.
• Marketing cookies: Used only where you have given consent, to present relevant promotions and offers.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the lepak88 Platform.

8. Data Retention

lepak88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods are as follows:

• Active account data: Retained for the duration of your account and for a minimum of 5 years after account closure for AML and audit purposes;
• Transaction records: Retained for a minimum of 7 years in accordance with standard financial record-keeping obligations;
• KYC documents: Retained for 5 years after the end of the business relationship or last transaction;
• Support communications: Retained for 2 years after closure of the relevant support ticket;
• Marketing consent records: Retained until you withdraw consent, plus 12 months for audit purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Data Security

lepak88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage for sensitive personal data including payment information and identity documents;
• Password hashing using current cryptographic standards — plain-text passwords are never stored;
• Access controls limiting personal data access to authorised personnel with a legitimate need;
• Regular security assessments and penetration testing of Platform infrastructure;
• 24/7 monitoring for suspicious activity and anomalous access patterns.

Notwithstanding these measures, no data transmission over the internet is entirely risk-free. If you have reason to believe your lepak88 account has been compromised, contact our support team immediately via Live Chat.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by lepak88:

• Right of access: You may request a copy of the personal data lepak88 holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit processing of your data in certain circumstances;
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact lepak88 support via Live Chat or at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing a data rights request.

11. Children & Minors

The lepak88 Platform is strictly restricted to individuals aged 21 and above. lepak88 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without parental or guardian consent, we will immediately suspend the account and delete the relevant data. If you are a parent or guardian and believe your child has registered on lepak88, please contact us immediately at [email protected].

12. Cross-Border Data Transfers

The lepak88 Platform and its supporting infrastructure may involve the transfer of your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, lepak88 ensures that appropriate safeguards are in place — including contractual data processing agreements that impose equivalent data protection obligations on the recipient — to protect your personal data to the same standard required under this Privacy Policy.

13. Third-Party Links & Services

The lepak88 Platform may reference third-party service providers (such as game software providers or payment gateways). This Privacy Policy applies solely to data collected by lepak88. Third-party providers operate under their own privacy policies, which lepak88 does not control. We encourage you to review the privacy practices of any third-party service you interact with.

14. Changes to This Privacy Policy

lepak88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Members via email at least 7 days prior to the change taking effect. The "Effective Date" at the top of this Policy indicates the date of the most recent revision. We recommend reviewing this Policy periodically. Your continued use of the lepak88 Platform following a material update constitutes your acceptance of the revised Policy.

15. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by lepak88, please contact us through the following channels:

• Live Chat: Available 24/7 on the lepak88 Platform — fastest response channel
• WhatsApp: Available 24/7 — details provided on the Platform
• Email: [email protected] — responses within 24 hours for privacy-related enquiries

When submitting a data rights request by email, please include your registered username and a brief description of your request. We may ask for identity verification before fulfilling any access, deletion, or portability request.